Shipping policy

Thank you for shopping with Florwick! Please read the details below to understand how our order processing and shipping works.

Order Processing Time

All of our items are handmade to order, so please allow time for production before your order ships.

• Production time: 3–5 business days
• Custom engraving: adds an additional 1–2 business days

Once your order has been handmade, engraved, and packed, it will be handed off for shipping.

Shipping Time & Rates

We currently ship worldwide.

Total delivery time = processing time + shipping time. For example, a standard order with engraving may take approximately 9–19 business days from order date to delivery, depending on your location.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can also check the status of your order anytime using the Track Your Order page on our website.

Shipping Delays

While we do our best to meet the timeframes above, please note that:

• Delivery times may vary depending on your destination, local customs processing, and carrier delays.
• Peak seasons (holidays, sales events) may extend both processing and shipping times.
• International orders may be subject to customs inspection, which can add extra time and is outside of our control.

Customs, Duties & Taxes

For international orders, your country may charge customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer and are not included in our shipping fees or product price. Please check with your local customs office for more information before ordering.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you notice an error, contact us at support@florwick.com as soon as possible — we can update the address only if the order has not yet entered production or been shipped. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your order arrives damaged, or if tracking shows it as delivered but you have not received it, please contact us at support@florwick.com within 7 days of the delivery date (or expected delivery date), along with photos if applicable, and we will help resolve the issue.

Questions?

If you have any questions about your order or our shipping policy, reach out to us:

Email: support@florwick.com Address: 611 South Dupont Highway, Dover, DE 19901, United States Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST). We typically respond within 1 business day.